Data Protection Policy

Ex 99 Privacy Policy — Your Information, Fully Protected

Ex 99 treats the protection of your personal data as a top priority. Find out here what information we collect, why we collect it, and how we keep it safe.

Last Updated: January 2026

How We Protect Your Information

Here's a quick overview of the key pillars of ex 99's Privacy Policy.

🔒
SSL Encryption

All your data is protected with 256-bit SSL encryption. ex 99 ensures bank-grade security to keep your information completely confidential.

🚫
No Data Selling

Ex 99 never sells your personal information to third parties. Your data is used exclusively to improve your experience on the platform.

🗄️
Secure Servers

All data is stored on internationally certified secure servers. Regular security audits and continuous monitoring ensure that unauthorized access is not possible.

🍪
Cookie Settings

We only use essential cookies. You can manage cookie preferences at any time through your browser settings.

✏️
Right to Data Correction

You have the full right to request access to, correction of, or deletion of any personal data we hold about you.

📋
Transparent Policy

What data we hold and why — it's all clearly stated in this Privacy Policy. No hidden terms.

Welcome to ex 99. We understand how sensitive and valuable your personal information is. That's why ex 99 has treated privacy as a fundamental right from the very beginning — not simply a legal obligation.

This Privacy Policy explains what information ex 99 collects, how it is used, who it may be shared with, and how you can maintain control over your data. This policy applies to the ex 99 website, mobile app, and all related services.

📌 By using the ex 99 platform, you agree to this Privacy Policy. If you disagree with any part of it, please refrain from using the platform and contact us instead.

1 What Information We Collect

Ex 99 collects information from you in various situations. This data falls into two categories — what you provide directly and what is collected automatically while you use the platform.

Data Type Example When It's Collected
Identity Information Name, date of birth, national ID number During registration and KYC verification
Contact Information Mobile number, email address During account registration
Financial Information BKash/Nagad/Rocket number, transaction history During deposits and withdrawals
Device Information IP address, browser type, device model Time of Platform Access
Usage Data Gaming history, preferred games, session duration Gaming Session Duration
Location Data Country, City (IP-based) Automatically

We never collect additional data without your consent. Every piece of information we collect has a specific, justified purpose, as clearly outlined in this policy.

2 How Your Data Is Used

Ex 99 uses collected data solely for specific, legitimate purposes. Your information is never used in any way that would violate your privacy.

  • Account Management: We need this information to create, verify, and keep your account secure.
  • Payment Processing: Financial information is used to process deposits and withdrawals successfully.
  • Fraud Prevention: To detect unusual activity and keep both the platform and your account secure.
  • Customer Support: Relevant information is used to resolve your issues as quickly as possible.
  • Personalized Experience: To provide game suggestions and offers tailored to your preferences.
  • Legal Obligation: To comply with applicable laws and regulatory requirements.
  • Platform Improvement: To analyze usage patterns and improve the quality of our services.

✅ ex 99 does not sell your data to advertisers or marketing agencies. Your data is never shared with any third party for commercial purposes.

3 How Long Is Your Data Retained

Ex 99 retains your data for as long as it is needed — no longer. All relevant information is kept for the duration that your account remains active.

  • Even after account closure, certain data may be retained for a specified period as required by law.
  • Financial transaction records are generally retained for up to 5 years, in compliance with financial regulatory requirements.
  • KYC documents may be retained for a minimum of 2 years after account closure.
  • Once the retention period ends, data is securely deleted.

If you'd like to reduce how long your data is retained, please contact our support team. Note that certain data may still need to be kept to meet legal obligations.

4 Who Your Information Is Shared With

Ex 99 may share data with third parties only in very limited circumstances and under strict confidentiality agreements.

  • Payment Processors: Necessary information is shared with payment partners such as bKash, Nagad, and Rocket to complete transactions.
  • KYC Verification Services: With licensed verification providers to confirm your identity.
  • Law Enforcement: Information may be disclosed to government authorities when required by court order or legal obligation.
  • Anti-Fraud Organizations: To maintain the security of the platform.

🔐 ex 99 has a separate data protection agreement with each third-party partner. They may only use the data provided for the specified purpose — nothing else.

5 Cookie Policy

Ex 99 uses cookies on its website and app to help improve your browsing experience. Cookies are small text files stored on your device.

  • Essential Cookies: Required for login sessions and security. The platform cannot function properly without these.
  • Performance Cookies: Used for page load time analysis and error tracking.
  • Functionality Cookies: To remember your language preferences and settings.
  • Analytics Cookies: To understand overall usage patterns — not linked to any individual user.

You can disable cookies from your browser settings. However, turning off certain cookies may limit some features of the platform.

6 Third-Party Services

Ex 99 integrates certain third-party services into its platform. These services operate under their own privacy policies, which ex 99 does not control.

  • Game providers (such as Evolution and Pragmatic Play) process game data on their own servers.
  • Live chat providers may store records of your conversations.
  • These third-party providers do not receive your personal identity information directly.

ℹ️ ex 99 carefully selects its third-party service providers and regularly reviews their data protection standards.

7 Security Measures

Ex 99 employs industry-leading security measures to protect your data.

  • 256-bit SSL/TLS Encryption: All data transfers are fully encrypted.
  • Two-Factor Authentication (2FA): An additional layer of security for your account.
  • Firewall & Intrusion Detection: Active 24/7 to prevent unauthorized access.
  • Regular Security Audits: Regular testing conducted by independent security experts.
  • Data Backup: Your data is backed up across multiple secure locations.
  • Staff Training: All ex 99 staff are trained to comply with the Privacy Policy.

In the event of a security breach, we will promptly notify affected users and take all necessary steps to address the situation.

8 Your Rights

Ex 99 believes you should have full control over your own data. To that end, we guarantee the following rights:

Your Data Protection Rights

Ex 99 gives you full control over your personal data.

1
Right to Know

You can request to see what information we hold about you at any time.

2
Right to Rectification

You have the right to request corrections to any inaccurate or outdated information.

3
Right to Erasure

Under certain circumstances, you may request the complete deletion of your data.

4
Right to Restrict Processing

In certain cases, you may request that the processing of your data be temporarily suspended.

5
Right to Data Portability

The right to receive your data in a structured, readable format.

6
Right to Object

You have the right to object to the use of your data for specific purposes.

To exercise these rights, please support@ex99.wsSend us an email at. We will respond within 30 business days.

9 Children's Privacy

Ex 99 is an adult gaming platform. We do not knowingly collect any information from individuals under the age of 18.

  • Age verification is mandatory at the time of registration.
  • If an underage user's account is identified, it will be suspended immediately and any collected data will be deleted.
  • If you believe a minor is using the platform, please let us know.

🛡️ Child safety is our highest priority. To learn more about responsible gaming, visit our Responsible Gaming View Page.

10 Policy Changes

Ex 99 may update this Privacy Policy as needed. We will notify you in advance of any significant changes.

  • When the policy is updated, the "Last Updated" date at the top of the page will be revised accordingly.
  • For significant changes, a notification will be sent to your registered email or mobile number.
  • Continued use of the platform after any changes will be considered your acceptance of the updated policy.
  • If you disagree with any updates to the policy, please let us know before closing your account.
11 Contact Us

If you have any questions, requests, or complaints regarding this Privacy Policy, please get in touch with us. Our Data Protection Team is always ready to respond promptly.

Contact Channels Description
Email support@ex99.ws
Live Chat 24/7 support is available by logging into the platform
Response Time Typically within 24–48 hours

General Questions About the Privacy Policy

No, ex 99 never sells your personal information to third parties. Your data is used solely to operate and improve the platform's services — that's a core commitment we stand by.

Your KYC documents are uploaded via 256-bit SSL encryption and stored on secure servers. Only authorized personnel can access them for verification purposes. Any additional copies are deleted once verification is complete.

Yes, you can email support@ex99.ws at any time to request access to or deletion of your stored data. Unless required by law to retain it, we will fulfill your request within 30 business days.

After account closure, financial transaction records may be retained for up to 5 years as required by law. Once that period ends, all data is securely deleted.

For major changes, you will be notified via your registered email and mobile number. For minor updates, you can check the "Last Updated" date at the top of the page.

Your data is secure — play with complete peace of mind!

Your privacy is fully protected at ex 99. Enjoy the best gaming experience in Bangladesh backed by world-class encryption and a transparent privacy policy.

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