Ex 99 Terms & Conditions — know before you play

By accessing or using the ex 99 platform, you are considered to have fully accepted these Terms & Conditions. These terms form a legally binding agreement between ex 99 and the user.

These Terms & Conditions are governed by the applicable laws and regulations of Bangladesh. ex 99 reserves the right to modify these terms at any time, and changes take effect immediately upon publication on the platform.

To register an account with ex 99, you must provide accurate and complete information. If any details submitted during registration are found to be false or misleading, your account may be suspended at any time.

• Each person is allowed to open one account only.
• Multiple accounts on the same device, IP address, or payment method are not permitted.
• Your account login credentials must not be shared with anyone.
• Transferring or selling your account to a third party is strictly prohibited.
• If any of your details change after registration, please notify our support team.

Ex 99 strictly prohibits anyone under the age of 18 from using the platform. By registering, you confirm that you are at least 18 years old.

A copy of your national ID or passport may be requested at any time as part of the KYC process to verify your age. If age verification cannot be completed, your account will be suspended and the associated balance may be withheld.

Deposits at ex 99 can be made via bKash, Nagad, and Rocket. A minimum deposit amount applies and may vary by payment method.

• Deposits are generally credited to your account instantly.
• KYC verification is mandatory for withdrawals.
• Withdrawals can only be made to the same payment method used for the original deposit.
• Withdrawals are typically processed within 15 minutes to 24 hours.
• Additional verification may be required for unusual or suspicious transactions.
• Ex 99 reserves the right to withhold payments if money laundering or fraudulent transactions are suspected.

Ex 99 regularly offers a variety of bonuses and promotions. Each bonus comes with specific terms that must be met before any withdrawal can be made.

• The wagering requirement for the welcome bonus depends on the bonus amount.
• Bonuses must be used within the specified time limit after claiming, or they will expire.
• Multiple bonuses cannot be used simultaneously unless explicitly permitted.
• If bonus abuse is detected, the bonus and any associated winnings will be forfeited.
• Ex 99 reserves the right to modify, suspend, or cancel any bonus at any time.

All games on ex 99 use third-party audited RNG (Random Number Generator) technology, ensuring that every game outcome is completely random and fair.

If a game is interrupted due to a technical issue, it will generally resume from the last valid state. If that is not possible, the wager will be refunded.

• Any attempt to exploit game rules may result in immediate account suspension.
• Winnings obtained through any software error or bug are not valid.
• In the event of any dispute, ex 99's server logs shall be considered the final authority.

The following activities are strictly prohibited on ex 99 and will result in permanent account closure if detected:

• Using automated bots or software to play games.
• Opening or operating an account using another person's identity.
• Attempting to hack or gain unauthorized access to the platform's systems or software.
• Harassing or threatening other users.
• Using the platform for money laundering or any illegal financial activity.
• Operating multiple accounts to abuse bonuses.
• Spreading false claims or allegations against ex 99.

Ex 99 reserves the right to suspend or permanently close any account under the following circumstances:

• Evidence of a terms and conditions violation has been found.
• Fraudulent activity is suspected.
• KYC verification has not been completed.
• If your account has been inactive for an extended period (more than 12 months).

Users may request account closure at any time. Any pending withdrawals will be processed first.

Ex 99 believes gaming should be fun, not stressful. That's why we offer the following tools:

• Deposit Limit: Set daily, weekly, or monthly deposit limits.
• Session Timer: Set limits on your gaming time.
• Cooling-Off Period: Temporarily disable your account for a set period.
• Self-Exclusion: Lock your account for an extended break.

If you feel like you're losing control of your gaming, please contact our support team or Responsible Gaming page here.

Ex 99 handles your personal information with the highest level of security. Your data is never sold to third parties.

Your information is used solely for the following purposes:

• Account verification and KYC process.
• Payment processing and fraud prevention.
• Providing customer support services.
• Fulfilling legal obligations.

For more details, visit our Privacy Policy Read.

Ex 99 reserves the right to update these terms and conditions at any time. A notice will be posted on the platform for any significant changes.

Continued use of the platform after any changes constitutes your acceptance of the updated terms. We recommend reviewing this page regularly.

If you have any questions or concerns regarding these terms and conditions, please contact our support team. Our Bangla-speaking support team is available 24 hours a day, 7 days a week.

• Email: support@ex99.ws
• Live Chat: Click the chat icon at the bottom right of the platform.
• Maximum complaint response time: 24 hours.